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Live Chat
OnlineOur online chat assistant is here to help with all your shopping needs. Whether you're checking on an order, tracking a delivery, or need assistance with sizing and styles, our chat assistant makes it quick and easy to get the answers you need.
Urgent Order or Address Change / Cancellation
Once your order is confirmed, you have a 15 minute window to make any edits, including updating your shipping address or changing products and sizes.
To do this, simply open your order confirmation email and follow the link to your order confirmation page to make changes directly.
After the 15-minute window expires, your order begins processing in our warehouse. If you require urgent assistance after this time, please reach out to our Live Chat as soon as possible.
Our Customer Service team is available Monday to Friday, 9:00am – 5:00pm AEST (excluding public holidays) and will always do their best to assist before your order is dispatched. However, please note that we cannot guarantee changes can be made once processing has begun.
Opening Hours
Mon: 9:00am - 5:00pm (AEST)
Tue: 9:00am - 5:00pm (AEST)
Wed: 9:00am - 5:00pm (AEST)
Thu: 9:00am - 5:00pm (AEST)
Fri: 9:00am - 5:00pm (AEST)
Public Holidays Excluded