How can we help?

If you have entered the incorrect shipping address at checkout, open your order confirmation email within 15 minutes of placing your order and follow the link to update your address.

After that, please start a live chat as soon as possible with your order number and the correct address, and our team will do their best to update it before your order is dispatched.

However, please note that if your order has already been shipped we are unable to make any adjustments to the shipping address. In this instance, we recommend reaching out directly to the carrier.

Once your order is confirmed, you have a 15 minute window to make any edits, including updating your shipping address or changing products and sizes.

To do this, simply open your order confirmation email and follow the link to your order confirmation page to make changes directly.

After the 15-minute window expires, your order begins processing in our warehouse. If you require urgent assistance after this time, please reach out to our Live Chat as soon as possible.

Our Customer Service team is available Monday to Friday, 9:00am – 5:00pm AEST (excluding public holidays) and will always do their best to assist before your order is dispatched. However, please note that we cannot guarantee changes can be made once processing has begun.

If you haven’t received your order confirmation email, please ensure you check your spam folder. If Peppermayo emails have been marked as spam, please update Peppermayo as a 'safe' sender to ensure this doesn't reoccur with future orders.

You can sign in or create an account here to view your order history, tracking details and more.

If your order confirmation or order history cannot be located, please contact us.

Your Peppermayo order may be returned to our Sydney warehouse if:

1. The carrier is unable to deliver the package due to an invalid address.
2. The package is not picked up in time from the post office after a failed delivery.
3. The carrier is not able to contact the receiver to organise a redelivery (DHL).
4. The carrier is not contacted by the receiver to organise a redelivery (USPS).
5. The package is refused by the sender.
6. Duties and taxes are refused to be paid.

Unfortunately, couriers do not prioritise return-to-sender parcels and we are unable to intercept them during the delivery process. This means it may take up to 4 months to be returned to our warehouse from the carrier.

If your order is returned to our warehouse, we can offer:

1. A store credit or;
2. A replacement of the order if the items are available.

To process a refund of the order, the parcel must be received by our depot first. Until the order is received, we are unable to process a refund.

Please note shipping fees are non-refundable and a returned-to-sender fee may be applied.

Our Customer Happiness Team are here to help!

Please contact us with your order number, details of the incorrect items you received and the items you were supposed to receive. We'll amend this for you as soon as possible!

We are so sorry to hear you have received a faulty product! We want to amend this for you as soon as possible.

If you believe the damage is a manufacturing fault, please use our live chat.

Please note manufacturing faults do not include loose threads, mismatched prints or general wear-and-tear as these are considered natural occurrences within reason.

Once you’ve placed your order, you’ll receive a confirmation email from us shortly after.

When your order has been shipped, you’ll receive another email with your courier tracking information. You can also track your order at any time through our live chat.

If you have not received your order one week after receiving the tracking notification, we highly recommend contacting the courier company.

If you have not received your order confirmation or tracking email, please contact us!

Once your order has been shipped, you will receive an email with tracking information. You can also track your order at any time through our live chat.

If you have any questions regarding the estimated delivery timeframe of your order, we highly recommend contacting the courier company.

If you haven’t received your order tracking email, please contact us!

Delivery timeframes for your location can be found on our Shipping & Delivery page and begin once the carrier receives and scans the parcel into their system.

We ship orders Monday to Friday (excluding NSW public holidays) from our Sydney warehouse.

If you place your order with Same Day Shipping before 2 pm AEST, your order should be shipped the same day.

For all other orders, our warehouse team aims to dispatch within 1 business day.

Please allow an extra 48 hours for sale periods and Mondays.

Your order will be left in a safe place at the courier's discretion. If they cannot locate a safe place, you’ll be notified via email or you may receive a collection card in your mailbox with details for collecting your order from your local post office.

Please note if your order is not picked up from the post office within the specified time frame, it will be returned to our warehouse.

A signature may be required by some couriers depending on location or if the parcel cannot be left in a safe place.

Still have questions? Contact us and we'll happily help you out.

If your order has been marked as delivered but you cannot locate it, we highly recommend checking around your property as couriers may leave the parcel in a safe location if no one is home.

We recommend checking the following locations:

• the letterbox
• around the front of your home
• behind bins, pot plants or fences.

If there is no sign of your parcel around your home, we also recommend checking with other members of your household, neighbours, receptionists, and building managers in case they have the parcel for safekeeping.

If you are still unable to locate the parcel we recommend reaching out directly to the carrier for assistance, as they may have delivered it to a local post office.

Still not able to locate your parcel? Please contact us and we will be able to investigate further!

Same Day shipping orders placed before 2 pm AEST will be shipped within the same business day.

Tracking details will be emailed to you between 3:30-5:30 pm AEST and delivery is between 6-9 pm AEST. Please note that someone will need to be available to accept and sign for the package.

If you have selected Same Day shipping after the 2 pm cut-off, your order will be sent the following business day.

Unfortunately, DHL Express does not accept deliveries to PO boxes.

If you have accidentally entered a PO box address you will be able to use the DHL On Demand Delivery (ODD) Service to redirect your package to a new address.

To read more about DHL's ODD service please click here.

Yes, we ship worldwide from our Sydney warehouse! Click here to view the delivery options for your location.

Customs fees and import taxes are determined by each country's local customs authority. Unfortunately, these fees are out of our control and are the responsibility of the customer.

If payment of additional fees is required, you will be contacted by your local customs authority or the courier once the parcel reaches the destination country.

Please note that if you do not wish to pay the customs fees, you may refuse the payment. Once refused, your parcel will begin to return to our Sydney warehouse. Once your order is received, an AUD$20 fee will be deducted, which goes directly to our carrier, along with the shipping cost paid when placing the order.

We will only accept returns that have been submitted via our returns portal.

• For our AU and NZ customers, we will provide you with a pre-paid return label when you request a return using our portal.
• If you are returning from anywhere else in the world, you are required to cover the cost of return shipping. We strongly recommend you use a tracked postage service when returning your order.
• If a requested item is out of stock at the time your return is processed, we will issue you with store credit.

Please contact us if you believe you have received an item with a manufacturing fault, or have received the incorrect item.

We have made returning and exchanging your item(s) as easy as possible!

For AU and NZ customers, we email you a prepaid return label once your request is submitted through our returns portal. Its cost is included in the fees below. Exchanges are available for Australian and New Zealand orders only. For all other international orders, the return shipping cost is to be covered by the customer.

If a requested item is out of stock at the time your return is processed, we will issue you with a store credit.

You can find the full details of our return policy here.

Return fees for your location:

We understand that sometimes your order may not be quite right, that's why we've made returns and exchanges as easy as 1, 2, 3!

Your item(s) must meet the following criteria to be approved for return:

• Be a full-priced item, this included full-priced items purchased using a discount code. Items marked as final sale or under our sale tab are not eligible for return or exchange.
• Be unworn, unwashed, original tags still attached and in original packaging.
• No smell of perfume, body odour, deodorant or washing powder.
• Be free of makeup or fake tan marks.
• Due to strict hygiene policies, Cosmetics, Hair Products, Masks, Underwear & Earrings cannot be returned.
• Swimwear must be returned with the hygiene seal intact.
• We will only accept returned item(s) that have been submitted through our returns portal.

You can find the full details of our return policy here.

Return windows for your location:

You can download and print your return label via our returns portal.

For Australian returns, once you have received your return label via email, your local post office can print and attach the return label to your package.

If you haven't received your return label after submitting your return through our returns portal, please ensure your email address is correct and you have checked your spam/junk folder.

If your returns label email still cannot be found, please contact us.

The following items are NOT eligible for return or exchange:

• Items marked as Sale
• Cosmetics
• Hair Products
• Underwear
• Earrings
• Masks
• Gift Cards

If you believe you have received a sale item with a manufacturing fault, please contact us so we can amend this for you as soon as possible.

Every return is checked against our returns policy when it arrives. Here's how long each outcome takes for your location:

Instant exchanges: your new order is sent as soon as your return is lodged, and your original item(s) still need to come back to us.

Your refund goes back to your original payment method, less the return shipping fee for your location. Refund timing:

You can repackage your items in our 100% compostable mailers and attach your pre-paid label on top of the existing label, ensuring no part of the original shipping label is visible.

If you have disposed of the original package, you can also use any postal satchel or box from your local post office.

Peppermayo is exclusively online! If your order isn't quite right and you need to request a return or exchange, you can submit a request here.

Sorry, unfortunately, we no longer offer the $10 Bonus Credit for Shop Now due to an upgrade of our Returns Portal functionality.

A pre-order style is a product currently unavailable in our warehouse, that we allow our customers to purchase in advance. If you purchase a pre-order style, we will dispatch your order when the stock arrives at our Peppermayo warehouse.

The estimated arrival time is displayed above the product description. This estimate is subject to change should delivery delays occur.

If your order contains both pre-order and in-stock products, we will ship all available items immediately, and ship any pre-order styles once they have arrived at our warehouse.

Should you wish to cancel your pre-order before it is shipped, please contact us.

We understand how confusing choosing the right size can be. Below are our sizing resources available to help you select the best size and fit for your body shape.

Size Guide:
Our size guide provides measurements and conversions for AU, US and EU sizes. We recommend using this as a general reference as some styles may differ in their fit due to the design and material.

Product Reviews:
At the bottom of any product page, you will find reviews from verified Peppermayo customers. Important details including photos, material, fit and size purchased are often provided.

Model Sizing:
All our models wear Australian sizes! In each product description, you will see notes on their height and which size they're wearing, which is usually a size AU 8 (US 4). To learn about sizing conversions, our size guide is also available on each product page.

We regularly restock our most popular styles! To ensure you don't miss out on your size in the next product restock, make sure you sign up for 'Back In Stock' notifications on the product page.

Give the gift of choice with a Peppermayo E-Gift Card! All gift cards are delivered via email and contain instructions to redeem at checkout. There are no additional processing fees for gift cards.

*Please note the purchase of E-Gift Cards is temporarily unavailable. E-Gift Cards that have been previously purchased are still valid.

Please note that all gift card sales are final and non-refundable.

You will automatically receive an email request to submit a review for each new product after placing an order. We encourage all customers to include as much information as possible when describing the fit, material, colour, and sizing to help future Peppermayo customers find the best styles for their body shape!

Peppermayo's mission is to continuously take strides to make a positive impact and offset our negative impact in areas where we can improve.

Once your store credit has been processed, you will receive an email with a unique code that is redeemable at the checkout in the discount code section. You will also be able to access your store credit within your Peppermayo account!

To view your available store credit:
Login to My Account > Store Credit & Rewards
You can see your code, balance and expiry dates here!

Our store credits are valid for 12 months.

We have a range of payment options available including Visa, Mastercard, Amex, Paypal, Shop Pay, Apple Pay, & Google Pay.

We also Afterpay, Zip & Klarna for our AU, US, CA & UK customers.

For more information on Klarna, please view our FAQhere.

We're here to help! You can contact us via live chat during business hours.

Business Hours: Monday to Friday: 9 am - 5 pm (AEST)

Please note this excludes New South Wales Public Holidays.

If you need to make an urgent change to your order, please start a live chat as soon as possible.

Applications to collaborate with Peppermayo can be submitted here! If you are successful, a member of our PR team will contact you directly.

We are super excited to have five websites to shop from for our customers.

For local currencies, merchandise and customer service, we highly recommend you use the local website to shop!

Click here if you're shopping from Australia and everywhere else.

Click here if you're shopping from the United Kingdom.

Click here if you're shopping from the United States.

Click here if you're shopping from the European Union.

Click here if you're shopping from Canada.